Service Experience: The Next Value Driver for Global Business Services
Global Business Services (GBS) have been a driving force behind efficiency, cost reduction, and seamless process integration for around a decade or so. But today, there’s a new horizon to explore: service experience.
A number of GBS organizations have already realized the importance of investing in exceptional service experience, regardless of function or process. This guide unveils a roadmap to initiate your own GBS experience journey confidently and with speed.
Get this guide to:
- Use business context as a hook
- Define a vision that businesses can get behind
- Learn from the success stories of leaders
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