Service Experience: The Next Value Driver for Global Business Services

Global Business Services (GBS) have been a driving force behind efficiency, cost reduction, and seamless process integration for around a decade or so. But today, there’s a new horizon to explore: service experience.

A number of GBS organizations have already realized the importance of investing in exceptional service experience, regardless of function or process. This guide unveils a roadmap to initiate your own GBS experience journey confidently and with speed.

Get this guide to:

• Use business context as a hook
• Define a vision that businesses can get behind
• Learn from the success stories of leaders