Guide

Microsoft’s Customer Experience Playbook

Microsoft’s Customer Experience Playbook

Customer experience and customer engagement are significant to a company’s overall success.

Today, digital technology drives every customer experience in any industry.

Access this Customer Experience Playbook, which lays the groundwork for brands looking to build purpose-driven campaigns, products, and experiences. 

Gain fresh insight into new marketplace realities and the 3 pillars of having a strategic framework for CX transformation. These are: 

  • Engaging customers
  • Empowering employees 
  • Optimizing operations

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