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Microsoft’s Customer Experience Playbook
Customer experience and customer engagement are significant to a company’s overall success.
Today, digital technology drives every customer experience in any industry.
Access this Customer Experience Playbook, which lays the groundwork for brands looking to build purpose-driven campaigns, products, and experiences.
Gain fresh insight into new marketplace realities and the 3 pillars of having a strategic framework for CX transformation. These are:
- Engaging customers
- Empowering employees
- Optimizing operations
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