Joveo, the global leader in programmatic recruitment advertising technology, announced today the appointment of Dwane Lay as Global Head of Customer Success. Dwane will be responsible for driving recruitment marketing success and leadership for Joveo’s global customer base, including direct employers, staffing and advertising agencies, RPOs, and job boards.
A widely acclaimed HR tech thought leader with over 15 years of HR and leadership experience, which includes overseeing implementation, support, and process design functions in leading HR technology companies, Dwane will identify and execute on opportunities to ensure Joveo’s customers not only meet but exceed their job advertising and employer branding goals.
Dwane is also a recognized author and a leading authority on the application of lean tools and techniques in Human Resources. His book, LEAN HR, is a go-to manual for organizations looking to improve their HR organizational processes by leveraging Lean and Six Sigma approaches.
“I look forward to adding more internal expertise, capabilities, and empathy, within Joveo, so we can drive even more success and growth for our customers – and overdeliver on our promises, without fail,” added Dwane.
Prior to joining Joveo, Dwane led the customer experience, professional services, and technical support functions at Dovetail Software and served as the voice of the customer for the company’s product design. Before Dovetail Software, at the Missouri Baptist Medical Center, he oversaw multiple areas of hospital operations, including Human Resources, Patient Experience, Occupational Health, Volunteer Service, Child Care, and their PeopleSoft Self-Service implementation. He also led the Lean Six Sigma strategy design and deployment for Ingersoll Rand Human Resources, preparing their global HR team for PeopleSoft and its Self-Service deployment.
Dwane has trained HR professionals around the world and is a celebrated keynote speaker for SHRM conferences, HR Tech, Unleash, IHRIM, and other regional HR technology conferences.
Joveo, the global leader in programmatic recruitment advertising, enables businesses to hire the most relevant talent in the shortest time while knowing their costs, quality, and time-to-fill before they even begin. Powering more than 20 million job postings every day, Joveo’s intelligent job advertising platform uses machine learning to dynamically manage and optimize sourcing and applications across all online channels, while providing real-time insights at every step of the job seeker journey from click to hire.
Joveo replaces the guesswork, complexity, and inefficiency of today’s recruitment practices with intelligence, transparency, and power, delivering more relevant candidates, more certainty, and more success to employers around the world.