As we emerge into the Vaccine Economy, one of the new priorities for organizations is an improved employee experience when using enterprise applications. This is particularly important when workers can no longer turn to their neighbors in the office to ask for help when they get stuck. It’s also part of the new awareness of the importance of staff wellbeing and job satisfaction, which is top of mind for CHROs as they look to manage the transition to new hybrid working arrangements. For those organizations using Oracle Fusion Cloud HCM, today’s launch of Oracle Journeys provides a more joined-up experience for a variety of HR processes.
Yvette Cameron, who joined Oracle late last year as SVP of Global HCM Product Strategy talks about the new capability and what it means for organizations. She believes the personalization and automation built into the technology will help HR leaders build employee trust and engagement.
HR teams can use Oracle Journeys as a no-code platform to build personalized, step-by-step guidance for employees as they move through tasks and key milestones such as return to work, relocation, taking up a new position, or dealing with illness or injury. Employees can access these journeys from desktop or mobile, via chat applications, or the Oracle Digital Assistant chatbot, and what they see is automatically personalized using their profile information and AI recommendations. The platform consists of three main components:
- Journeys LaunchPad — a portal where employees can find journeys tailored to their needs or shared by colleagues.
- Journeys Creator — a no-code console where HR teams and managers can create and assign journeys, either from scratch or by modifying a library of pre-built templates.
- Journeys Booster — an extension capability to integrate HR processes and other business functions across Oracle Fusion Cloud with third-party systems and external applications such as DocuSign and HireRight. This uses the process automation capabilities of Oracle Process Cloud, with some limited coding needed.
HR as “the center of innovation”
While the emphasis is on HR taking the lead in creating journeys, they can also extend into other applications or be used for non-HR processes, such as product launches or financial closing. Cameron believes HR teams will work closely with business managers to deliver journeys that are tailored to the needs of the business, down to individual teams. She sees this as an opportunity for HR teams to take a leading role in helping their organizations deliver an improved employee experience as they adjust to new ways of working.
“HR becomes the center of innovation. Suddenly, they have the tools and the capability to create these components. But it’s also been democratized down to managers, and eventually to individuals, to fully take control and create those communications and connections and transactions and knowledge sharing that we need across the organization, to grow and drive our businesses forward.”
Individual employees don’t currently have access to the journey creation tool — that’s reserved for HR teams and managers — but they can share existing journeys with colleagues if they feel they may be relevant. The ability to modify or create journeys may come later — Cameron is keen to see individuals take more control over their experience. This was core to her previous role before joining Oracle, when she was Ecosystem Lead for Velocity Network, which is building a blockchain-based system to speed and manage the checking of workers’ credentials such as qualifications and experience (she has also held roles at SAP, Saba, Gartner, and Constellation Research).
“Individuals and managers can take that ownership and create the experiences that they want, and not be subject to that white-tower thinking of, ‘Here’s how you will do it.’ Those days are gone … Individuals are expecting greater control over the experiences that they have in and outside of work.
“That’s exactly what we are delivering here with Oracle Journeys — control and flexibility, intimacy, and personalized experiences that ultimately help each individual, whatever role you have in the organization, to control and manage better experiences.”