Home News In a Wager That Employee Wellness Will Be a Long-lasting Trend, Telus Health Gains Two Significant New Clients

In a Wager That Employee Wellness Will Be a Long-lasting Trend, Telus Health Gains Two Significant New Clients

In a Wager That Employee Wellness Will Be a Long-lasting Trend, Telus Health Gains Two Significant New Clients

Telus Health has added two major clients to its roster since finalizing its acquisition of human resources services company LifeWorks Inc. in September, as the health division of Telus Corp. deepens its bet that employee well-being will be a lasting trend in the post-pandemic workplace.

In December, the digital health-tech provider announced a partnership with Desjardins Group‘s insurance unit to supply services to Desjardins members and other eligible individuals from group insurance plans it administers. Telus Health also partnered with Walmart Canada last month to provide a suite of health services to the retail giant’s more than 100,000 employees across the country.

“Now more than ever, employers are playing a significant role in supporting the health and well-being of their employees,” Michael Dingle, Telus Health’s chief operating officer, said in an interview. “We understand that this requires a balance between a variety of components, not just physical and mental health, but also a series of wellness programs designed to address work-life balance.”

The B.C.-based company’s $2.3 billion purchase of LifeWorks – formerly known as Morneau Shepell – has helped Telus Health tap into a new clientele: workers. Previously, the healthcare company mainly delivered digital and clinical services to improve individuals’ physical, mental and financial health across primary and preventative care. The acquisition allowed it to expand the health division’s global footprint to 50 million individuals in more than 160 countries.

“On the heels of a global pandemic, the importance of employee total health cannot be overstated,” Dingle told the Financial Post when the LifeWorks deal closed. The increasing competition for workers during Canada’s labour shortage is driving employers to seek ways to attract, develop and retain talent, he said.

Through its partnership with Desjardins, the insurance provider will be able to offer Telus Health services such as mental health support and other services to over 500,000 plan members, including employees and managers.

Telus Health, now Canada’s largest employee and family assistance program (EFAP) provider, said it customized a solution for Desjardins when they were in search of a new supplier. The program offerings include crisis management, legal and financial support and referral services such as finding the right out-of-home care for employees’ loved ones, whether that be a daycare or a senior’s residence.

Companies are being driven on their own by market forces – without government intervention – to improve EAP programs across Canada, Telus Health said, adding that it’s working with big companies to fill the gaps.

Telus Health has been working with Walmart Canada since March 2020 to help navigate the pandemic, according to Dingle.

Their new collaboration will help the retailer centralize all of its health services for staff through a single access point created by Telus Health, Dingle added.

Walmart Canada employees and their family members would be able to access a comprehensive set of virtual-first health services and digital tools for primary care, as well as counselling support.

Dingle said the joint effort will help Walmart associates receive care from trained health professionals offering mental health support to help identify the required resources they need. For primary care support, he said they’d be able to connect with clinicians 24/7 and on demand with both text or video consultations.

Walmart Canada’s chief people officer, AnnMarie Mercer, said the well-being of an organization’s workforce is “paramount” – something that became even more apparent through the COVID-19 pandemic.

“Our vision as an organization is save people money so they can live better. That absolutely has a direct correlation back to our associate base as well,” Mercer said in an interview.

Eskalera, a Startup Led by Goldman Sachs’ Former HR Head Has Launched a Diversity and Inclusion Index

Eskalera, a technology startup led by Goldman Sachs former human resources head Dane Holmes, has launched an index to measure corporate diversity and inclusiveness, the firm said on Thursday.

HSBC to Remove 35,000 Jobs Amidst Covid-19 Crises

HSBC Holdings Plc has restarted cutting as many as 35,000 jobs, three months after the coronavirus outbreak forced it to pause a long-awaited overhaul...

Genpact Offers Its Internal Skill Training Program Globally for Everyone

Genpact has announced Adapt and Rise, a role-based online learning platform that leverages Genpact's expertise honed from delivering real-world change for hundreds of clients....

San-Francisco Based Learning Platform Degreed Has Raised $32 Million in New Funding

The upskilling platform, Degreed, has announced $32 million in new funding in direct response to overwhelming demand for better skill insights, talent mobility, and...

Research Shows the Implications of Workplace Layouts on Employee Productivity and Overall Performance

As some workplaces prepare for the gradual return of employees and overhaul office layouts and seating plans, research has shown this could also have...

Employee Concierge ‘Back Technologies’ Integrates Automation Into Internal HR and Other Support Tasks

Companies are under increasing pressure to automate workflows and digitally service their employees, particularly in light of trends toward remote work. It takes an...

HR Strategies to Help Your Business Navigate the New ‘Normal’

No business is immune to the massive changes resulting from the health crisis. Organizations have proven themselves to be agile, and employees have demonstrated...

The Importance Of Diversity And Inclusion In HR, Hiring, Talent Management: Thoughts From A Top Expert

Michael C. Hyter is one of today’s best-known experts on inclusion and diversity and the author of The Power of Choice: Embracing Efficacy to Drive Your Career and The...

HR Expert Highlights Actionable Steps to ‘Make Real Change’ Against Racism in Your Workplace

Kyra Leigh Sutton, Ph.D., is a faculty member at the Rutgers University School of Management and Labor Relations, where she teaches human resources courses...

Adidas Employees Want Company to Investigate HR Chief for Response to Racial Issues

A group of Adidas employees from around the globe is asking the company to investigate its chief human resources officer, as part of a...