Home News Health Systems Shift Focus to Human Resources, Black Book Survey

Health Systems Shift Focus to Human Resources, Black Book Survey

Health Systems Shift Focus to Human Resources, Black Book Survey
Health Systems Shift Focus to Human Resources, Black Book Survey

​​​Black Book Research surveyed 3,200 healthcare industry human resources professionals in order to better understand how organizations are preparing to return their employees to the workplace amidst the continued uncertainty of the COVID-19 pandemic with the assistance of technology. The findings show that the vast majority of organizations are being more tactical than strategic in their approach due to the slow adoption of analytics and cloud applications.

In 2020, less than 40% of the 442 healthcare providers Black Book surveyed have at least one key core human resources application in the cloud, but 32% more plan to migrate in 2021.

“From software-as-a-service, robotics and process automation, and predictive HR analytics, the digital transformation of human resources is finally getting actuated, and at a record pace,” said Brian Locastro, Senior Analyst at Black Book.

In 2019, 28% of health organizations reported having at least one focused or minor HR process in the cloud. In Q3 2020 that number has climbed to 56%.

“Prior to advanced cloud-based technology, health systems had to invest deeply in costly infrastructure and hardware to implement an on-premise HR software solution and the best part is that the accountability of maintaining and updating the HR software lies with the service provider.”

For those that still use on-premise software applications hosted within the organization’s four walls for core HR, nearly one-third are actively planning their migration to the cloud over the next 12 months.

Prior to COVID-19, the technology acquisition agenda of Chief Human Resources Officers in hospitals and large physician group practices were low considered as low urgency implementations, according to 81% of health systems CIOs in a Black Book survey.

The deployment of mobile HR capabilities has also intensified with the adoption of HR in the cloud.  In 2019’s HR survey, less than 9% of respondent health systems noted that the HR functions transactions performed in the cloud were also available on mobile devices and phones. In 2020, the number has climbed to 56% accommodating the increase of remote workers and meeting the demands of all employees.

One of the key implementation challenges according to survey respondents is the lack of internal resources to assist in the training and customization of HR cloud applications, according to 83% of organizations. The cost benefits of migration to the cloud were overhyped according to 88% of CHROs, who confirmed that the resources needed to support the new applications actually saw an increase in FTEs rather than cutting salary costs.

Satisfaction with cloud HR applications in health systems has improved considerably since last year’s poll of system users.

Satisfaction in the Ease of Adoption increased from 37% to 84% in Q3 2020. Issue resolution increased from 41% to 89%, and upgrades and enhancements increased from 43% to 94%

The lowest note in user satisfaction was reported among HR analytics applications where issues with implementations reported were producing low adoption rates in health systems in 2020.

“Supporting an evolving, complex technology stack along with the needs of human resources leaders, employees and job candidates is not easy for healthcare IT vendors amid the pandemic,” said Locastro. “Yet many healthcare software providers have begun to use AI, machine learning, and even Internet of Things (IoT) technology to enhance HR technology solutions.”

Vendors scoring highest in eighteen key performance indicators for healthcare industry enterprise HR software include ADP, Workday, and Paycor.

The top-rated healthcare human resources outsourcing managed services include Accenture HR, ADP, Insperity, and TriNet.

Top recruitment and applicant tracking vendors as rated by clients are Hireology, ICIMS Talent, Acquisition Suite, Bullhorn and Akken Cloud.

About Black Book

Black Book™, its founders, management and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges, and/or vendor collaboration as Black Book polls vendors’ clients.

Black Book’s mission is to improve healthcare delivery by expanding the stakeholder’s voice from the front-line employee, IT and financial managers, clinical and nursing staff  [through the C-Suite and Board, as well as healthcare consumers.

For methodology, auditing, resources, comprehensive research and ranking data see:  http://www.blackbookmarketresearch.com  or contact research@blackbookmarketresearch.com

 

 

Eskalera, a Startup Led by Goldman Sachs’ Former HR Head Has Launched a Diversity and Inclusion Index

Eskalera, a technology startup led by Goldman Sachs former human resources head Dane Holmes, has launched an index to measure corporate diversity and inclusiveness,...

HSBC to Remove 35,000 Jobs Amidst Covid-19 Crises

HSBC Holdings Plc has restarted cutting as many as 35,000 jobs, three months after the coronavirus outbreak forced it to pause a long-awaited overhaul...

Genpact Offers Its Internal Skill Training Program Globally for Everyone

Genpact has announced Adapt and Rise, a role-based online learning platform that leverages Genpact's expertise honed from delivering real-world change for hundreds of clients....

San-Francisco Based Learning Platform Degreed Has Raised $32 Million in New Funding

The upskilling platform, Degreed, has announced $32 million in new funding in direct response to overwhelming demand for better skill insights, talent mobility, and...

Research Shows the Implications of Workplace Layouts on Employee Productivity and Overall Performance

As some workplaces prepare for the gradual return of employees and overhaul office layouts and seating plans, research has shown this could also have...

Employee Concierge ‘Back Technologies’ Integrates Automation Into Internal HR and Other Support Tasks

Companies are under increasing pressure to automate workflows and digitally service their employees, particularly in light of trends toward remote work. It takes an...

HR Strategies to Help Your Business Navigate the New ‘Normal’

No business is immune to the massive changes resulting from the health crisis. Organizations have proven themselves to be agile, and employees have demonstrated...

The Importance Of Diversity And Inclusion In HR, Hiring, Talent Management: Thoughts From A Top Expert

Michael C. Hyter is one of today’s best-known experts on inclusion and diversity and the author of The Power of Choice: Embracing Efficacy to Drive Your Career and The...

HR Expert Highlights Actionable Steps to ‘Make Real Change’ Against Racism in Your Workplace

Kyra Leigh Sutton, Ph.D., is a faculty member at the Rutgers University School of Management and Labor Relations, where she teaches human resources courses...

Adidas Employees Want Company to Investigate HR Chief for Response to Racial Issues

A group of Adidas employees from around the globe is asking the company to investigate its chief human resources officer, as part of a...