Home News 2021 Prediction: Intelligent Automation Will Remove the Need to See HR and IT Support in Person Again

2021 Prediction: Intelligent Automation Will Remove the Need to See HR and IT Support in Person Again

2021 Prediction: Intelligent Automation Will Remove the Need to See HR and IT Support in Person Again

Intelligent automation will “advance to support one in four home workers” over the next year as physical global service desks and in-person support starts to become a thing of the past in a coronavirus-induced digital environment.

According to a study by research and consultancy firm Forrester, 21% of global information workers will work from home most or all of the time by the end of 2021 and intelligent automation will actually evolve to help meet the needs of the greater volume of workers who are consigned to their homes.

In other words, when you need IT support, the current lockdown environment has made businesses rethink whether these background support functions need to have a physical office or space and whether professionals can enhance and support workers at home virtually.

“Work has changed forever. Three times as many information workers will work from home all or most of the time, while many companies will institute hybrid models in which workers come to the office less often,” said Forrester.

“Walking over to the IT department for troubleshooting help, to the HR department for assistance with benefits, or to junior staff for administrative support will be harder. As a result of the pandemic, new forms of automation will support one in four remote workers either directly or indirectly by 2022.

“Direct support in the form of giving a bot to individual workers to support their daily journey will be rare. But indirect support will blossom, as intelligent automation handles employee benefits questions and supports document, customer service, and line-of-business tasks that are often invisible to the home worker.”

A report in September this year from McKinsey found that nearly half of the 800 executives surveyed, noted that their adoption of automation accelerated “moderately,” and roughly 20% reported “significantly increasing” automation during the COVID-19 pandemic.

 

Eskalera, a Startup Led by Goldman Sachs’ Former HR Head Has Launched a Diversity and Inclusion Index

Eskalera, a technology startup led by Goldman Sachs former human resources head Dane Holmes, has launched an index to measure corporate diversity and inclusiveness,...

HSBC to Remove 35,000 Jobs Amidst Covid-19 Crises

HSBC Holdings Plc has restarted cutting as many as 35,000 jobs, three months after the coronavirus outbreak forced it to pause a long-awaited overhaul...

Genpact Offers Its Internal Skill Training Program Globally for Everyone

Genpact has announced Adapt and Rise, a role-based online learning platform that leverages Genpact's expertise honed from delivering real-world change for hundreds of clients....

San-Francisco Based Learning Platform Degreed Has Raised $32 Million in New Funding

The upskilling platform, Degreed, has announced $32 million in new funding in direct response to overwhelming demand for better skill insights, talent mobility, and...

Research Shows the Implications of Workplace Layouts on Employee Productivity and Overall Performance

As some workplaces prepare for the gradual return of employees and overhaul office layouts and seating plans, research has shown this could also have...

Employee Concierge ‘Back Technologies’ Integrates Automation Into Internal HR and Other Support Tasks

Companies are under increasing pressure to automate workflows and digitally service their employees, particularly in light of trends toward remote work. It takes an...

HR Strategies to Help Your Business Navigate the New ‘Normal’

No business is immune to the massive changes resulting from the health crisis. Organizations have proven themselves to be agile, and employees have demonstrated...

The Importance Of Diversity And Inclusion In HR, Hiring, Talent Management: Thoughts From A Top Expert

Michael C. Hyter is one of today’s best-known experts on inclusion and diversity and the author of The Power of Choice: Embracing Efficacy to Drive Your Career and The...

HR Expert Highlights Actionable Steps to ‘Make Real Change’ Against Racism in Your Workplace

Kyra Leigh Sutton, Ph.D., is a faculty member at the Rutgers University School of Management and Labor Relations, where she teaches human resources courses...

Adidas Employees Want Company to Investigate HR Chief for Response to Racial Issues

A group of Adidas employees from around the globe is asking the company to investigate its chief human resources officer, as part of a...