Customer Service

6 reasons customers hate your chat

Apoorv Singh - April 3, 2023 0

In 2023 customer satisfaction is of paramount importance. If your business has been losing customers due to mundane interaction, then this is “THE” guide...

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Customer Service

Drive Business Value Using Online Communities

Aiswarya MR - February 10, 2023 0

With its numerous benefits such as better support experience at lower costs, purchase validation with peer feedback, and more, the concept of online communities has been gaining more popularity these days.

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Customer Service

5 Mistakes To Avoid In Retail Management Solution

Melwin Joy - December 30, 2022 0

Your retail POS (point of sale) system is important in strengthening your company’s future - so first things first, “Never take it lightly.” However,...

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Customer Service

Create a KPI-Driven Culture for Greater Customer Experience

Smriti Rajan - July 8, 2022 0

Kickstart your KPI journey by learning the why, what, when, and how smarter customers experience KPIs.

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Customer Service

How To Build Better Employee Experiences At Work

Dheeraj Kapoor - March 16, 2022 0

When contact center agents feel valued and empowered to succeed, they’re significantly more likely to be self-motivated, loyal to your organization. By improving the contact...

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Customer Service

Latest Resources

6 reasons customers hate your chat

Drive Business Value Using Online Communities

5 Mistakes To Avoid In Retail Management Solution

Create a KPI-Driven Culture for Greater Customer Experience

How To Build Better Employee Experiences At Work

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