Customer Service

Latest Resources

6 reasons customers hate your chat

In 2023 customer satisfaction is of paramount importance. If your business has been losing customers due to mundane interaction, then this is “THE” guide...

Drive Business Value Using Online Communities

With its numerous benefits such as better support experience at lower costs, purchase validation with peer feedback, and more, the concept of online communities has been gaining more popularity these days.

5 Mistakes To Avoid In Retail Management Solution

Your retail POS (point of sale) system is important in strengthening your company’s future - so first things first, “Never take it lightly.” However,...

Create a KPI-Driven Culture for Greater Customer Experience

Kickstart your KPI journey by learning the why, what, when, and how smarter customers experience KPIs.  

How To Build Better Employee Experiences At Work

When contact center agents feel valued and empowered to succeed, they’re significantly more likely to be self-motivated, loyal to your organization.  By improving the contact...